» Shipping FAQ

Mandriva products are shipped through one of two shipping platforms, according to the area of delivery.

Contents:

I- The platforms

II- Order status
III- Pricing information
IV- Delivery times
V- Some possibles causes for delays

I- SHIPPING PLATFORMS

II- HOW TO KNOW THE STATUS OF AN ORDER *

*Note : Order status information is available only if the order has been payed for and the payment has been validated by our services.

This information is given for informational purposes only.

Note : Shipping costs are only added at the end of the order process, before payment.

IV- DELIVERY TIMES

These times take effect once the order has been validated. This information does not apply to pre-orders.

V- POSSIBLE CAUSES FOR DELAYS

A possible scenario:

You type in your order ID in store.mandriva.com to get order status information. A message appears, stating that « this number does not exist ».

There are three possible cases (provided you actually typed in the right number, for exemple 123456-EU).

Note : We remind you that only 6-digit numbers ending in -EU, -WORLD, -CAN or -USA will be accepted by our order system.

1- You paid using a credit card

In this case, please contact Mandriva Store Customer Care by clicking on the link below:

http://www.mandriva.com/company/contact/customercare

2- You paid using a cheque

In this case, it is quite likely that we have not yet received your cheque. We can't validate your order until your check is received. Please wait a few more days before sending us a message. If you have no news and your check has been cashed, please contact Mandriva Store Customer Care by clicking on the link below to get the issue resolved.

http://www2.mandriva.com/contact/

3- You paid through a bank transfert

In this case, it is very likely that we have not yet received confirmation of your payment by your bank. However, if your payment has been transferred, please contact Mandriva Store Customer Care by clicking on the link below to get the issue resolved.

http://www2.mandriva.com/contact/